Terms & Conditions
Last updated: June 2026
Welcome to ShopBySmart. These Terms & Conditions apply to all purchases and use of our online pet essentials store at www.shopbysmart.com. By placing an order or using our website, you agree to be bound by these terms. Please read them carefully.
1. About Us
ShopBySmart is an e-commerce store specializing in pet grooming products, pet food, accessories, and essential supplies for pet owners in Finland. We operate in compliance with Finnish consumer law and applicable EU regulations.
2. Eligibility
To place an order on ShopBySmart, you must:
- Â Â Â Be at least 18 years of age
- Â Â Â Be a resident of Finland
- Â Â Â Provide accurate and complete personal and delivery information
By completing a purchase, you confirm that you meet these requirements.
3. Products and Availability
We do our best to display accurate product descriptions, images, and pricing on our website. However, we do not guarantee that all product descriptions are entirely error-free. Product availability may change without prior notice. If a product is out of stock after your order is confirmed, we will notify you and offer an alternative, a replacement, or a full refund.
4. Pricing and VAT
All product prices on ShopBySmart are displayed in Euros (€) and include Finnish VAT (arvonlisävero) at the applicable rate. We reserve the right to update prices at any time. The price you see at checkout is the final price you pay, no hidden fees.
5. Payment
We accept the following payment methods:
- Â Â Â Credit and debit cards (Visa, Mastercard)
- Â Â Â Online banking payments
- Â Â Â Other payment methods shown at checkout
All transactions are processed securely using SSL encryption. ShopBySmart does not store your full payment card details on our servers.
6. Order Confirmation
Placing an order on ShopBySmart constitutes an offer to purchase. You will receive an automated order confirmation by email after checkout. Please note that this confirmation is an acknowledgment of your order, not an acceptance. We reserve the right to refuse or cancel any order in cases such as pricing errors, product unavailability, or suspected fraudulent activity. If your order is cancelled, you will be notified and receive a full refund promptly.
7. Delivery
All orders are delivered within Finland with free shipping. Please refer to our Shipping Policy page for full delivery details including processing times and estimated delivery windows.
8. Returns and Refunds
Returns are accepted within 14 days of delivery in accordance with Finnish consumer law. Please refer to our Return & Refund Policy page for full details.
9. Consumer Rights
Your rights under the Finnish Consumer Protection Act (kuluttajansuojalaki) and applicable EU consumer directives are fully protected and are not limited by these Terms & Conditions. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund.
10. Intellectual Property
All content on ShopBySmart including product descriptions, logos, images, and text is owned by ShopBySmart or its licensors. You may not copy, reproduce, or distribute any content from our website without written permission.
11. Limitation of Liability
To the maximum extent permitted by Finnish law, ShopBySmart is not liable for indirect, incidental, or consequential losses arising from your use of our website or products. Our total liability is limited to the value of the order in question.
12. Governing Law and Disputes
These Terms & Conditions are governed by Finnish law. Any disputes arising from your use of ShopBySmart will be subject to the jurisdiction of Finnish courts. Consumers may also use the following for dispute resolution:
- Â Â Â Finnish Consumer Disputes Board (Kuluttajariitalautakunta)Â kuluttajariita.fi
-    Finnish Consumer Advisory Services kuluttajaneuvonta
-    EU Online Dispute Resolution platform ec.europa.eu/consumers/odr
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised date. Your continued use of ShopBySmart after changes are posted constitutes your acceptance of the updated terms.
14. Contact
- Â Â Â Email: support@shopbysmart.com
- Â Â Â Website: www.shopbysmart.com
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Track Your Order
Tracking available on all ShopBySmart orders shipped within Finland
ShopBySmart provides tracking for every order we ship. Once your pet essentials have been dispatched, you will receive a tracking number by email so you can follow your parcel from our warehouse to your door.
How to Track Your Order
Tracking your ShopBySmart order is simple and straightforward:
- Â Â Â Step 1: Wait for your dispatch confirmation email. This is sent within 1 to 3 business days after your order is placed.
- Â Â Â Step 2: Find your tracking number in the email. It will be clearly marked as your shipment tracking reference.
- Â Â Â Step 3: Visit the carrier’s tracking page (the link will be included in your email) and enter your tracking number.
- Â Â Â Step 4: View your real-time delivery status, estimated delivery date, and parcel location.
When Will I Receive My Tracking Number?
Your tracking number will be sent to your registered email address within 1 to 4 business days of placing your order. If you have not received it after 4 business days, please:
- Â Â Â Check your spam or junk email folder
- Â Â Â Make sure the email address on your order is correct
- Â Â Â Contact us at support@shopbysmart.com with your order number
Estimated Delivery Timeline
As a general guide after dispatch:
- Â Â Â Major Finnish cities (Helsinki, Espoo, Tampere, Turku, Oulu): 6 to 8 business days
- Â Â Â Other regions and rural Finland: 8 to 12 business days
- Â Â Â Maximum delivery window: 10 to 18 business days from order date
My Tracking Shows ‘Delivered’ But I Have Not Received My Parcel
If your tracking status shows delivered but you cannot find your parcel, please:
- Â Â Â Check with neighbors or family members in case it was received on your behalf
- Â Â Â Check any parcel lockers or collection points near your address
- Â Â Â Contact your local Posti office or delivery partner
- Â Â Â Email us at support@shopbysmart.com within 7 days so we can open an investigation
Parcel Not Moving What to Do?
Tracking updates may sometimes be delayed, especially during busy periods or Finnish public holidays. If your tracking has shown no movement for more than 5 business days, please contact us at support@shopbysmart.com and we will follow up with our carrier on your behalf.
Contact Us
- Â Â Â Email: support@shopbysmart.com
- Â Â Â Website: www.shopbysmart.com
-    Support hours: Monday to Friday, 09:00 – 17:00 (Finland Time)Â
 We aim to respond within 24 hours on business days.Â