Shipping Policy
Last updated: June 2026 | Applies to all orders placed on shopbysmart.com
At ShopBySmart, we make it easy and affordable to get the pet essentials your furry friend deserves. Every order placed in our store comes with free shipping anywhere in Finland no minimum spend required. Below you will find everything you need to know about how we process and deliver your order.
01: Free Shipping Across Finland
We offer free standard shipping on all orders delivered within Finland. This includes mainland Finland and the Åland Islands. There are no hidden delivery fees. What you see at checkout is what you pay.
02: Where We Ship
ShopBySmart currently delivers only within Finland. We do not offer international shipping at this time. If you are located outside Finland, please check back later as we plan to expand our delivery zones.
03: Order Processing Time
After your payment is confirmed, we process your order within 1 to 3 business days (Monday to Friday, excluding Finnish public holidays). You will receive an email confirmation once your order has been packed and handed over to our delivery partner.
04: Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are:
- Helsinki, Tampere, Turku, Oulu and other major cities: 6 to 9 business days
- Other regions and rural areas in Finland: 10 to 12 business days
- Maximum delivery time: 10 to 15 business days from order date
Delivery times are estimates. During busy periods such as Christmas, Black Friday or sale events, deliveries may take slightly longer. We will always keep you updated.
05: Order Tracking
Yes tracking is available for all orders! Once your order is shipped, you will receive a tracking number by email. You can use this number to follow your shipment in real time through our carrier’s website. If you have not received your tracking number within 4 business days of placing your order, please contact us at support@shopbysmart.com.
06: Shipping Carrier
We work with trusted Finnish logistics partners including Posti to deliver your order safely and on time. The carrier assigned to your order may vary depending on your location and the size of the package.
07: Failed or Missed Deliveries
If a delivery attempt is unsuccessful, our carrier will leave a notification with instructions on how to collect your parcel. If the parcel is returned to us uncollected, we will contact you to arrange re-delivery. Please note that re-delivery costs may apply in such cases.
08: Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the maximum delivery window, please contact us within 14 days at support@shopbysmart.com. We will investigate the matter with our carrier and resolve it as quickly as possible.
09: Contact Us
For any shipping-related questions, reach us at:
- Email: support@shopbysmart.com
- Website: www.shopbysmart.com
- Response time: Within 24 hours